work with readers and learners of all ages, interests and abilities
has been an independent trainer, consultant and practitioner
since 2001, working with more than 250 clients across the UK
and beyond. He works across the Libraries, Culture, Heritage,
Leisure, Customer Service and Education Sectors and contributes
to work with adults, teenagers, children - and their parents
and carers, and to programmes covering the full range of service
provides on-site bespoke training and support across the following
Advocacy in action; Behaviour & conflict management;
Change management; Creating inspirational libraries; Cultural
transformation; Customer service and customer care, including
mystery shopping, in support of training and / or consultancy;
Dealing positively with change; Effective floor walking and
creating a customer-centred library; Leading, managing &
supporting staff, including volunteers; Outcomes-based service
planning, delivery & evaluation; Partnership working; Presentation
skills & public speaking; Reader development, including
reading groups; School class visits; School library self-evaluation;
Service promotion, including the promotion of children’s
& young people’s library services; Storytelling; Training-the-trainer;
Transformational leadership; Whole-school reading for pleasure;
Working with children & young people.
of Jerry's work is geared towards helping clients in the process
of service and staff development - supporting staff, including
volunteers, during these challenging times. His on-site training
addresses practical issues resulting from restructuring and
changes in staff roles - focusing on developing staff confidence,
skills and knowledge.
training is bespoke to local requirements and he is also more
than happy to devise new training courses for clients. His training
delivers great results, is flexible, non-confrontational, enjoyable,
memorable, highly participative and is rooted in the reality
of day-to-day service delivery. Many courses are adaptable across
support clients as we strive to make limited resources stretch
further, Jerry is currently offering his range of high quality,
tried and tested services at significantly reduced rates. To
informally discuss your training needs, or for more information,
or phone 020 8364 6166 / 07950 408347 (mobile).
commissioned Jerry to deliver training on floor walking and
customer engagement as part of a library transformation programme.
Jerry worked closely with us to understand our needs and ensure
the training delivered was what we needed. Jerry's training
was lively, practical and motivating leaving staff across the
service feeling energised, engaged and positive about change.
Delivered with flair, honesty and humour, Jerry is an engaging
trainer who always hits the mark."
Joanne Moulton, Head of Libraries, Archives and
Museum. The Royal Borough of Kingston Upon Thames.
training, adaptable to client requirements:
Through Change. Supporting staff:
to be in the best possible position to move successfully
into a new structure
think about what each of us wants, where we might fit and
what we can bring to the new service
recognise – and celebrate all the things we are good
at, that will be so valuable throughout the process of change
understand what a Personal Development Plan (PDP) is and
why it is so important
understand what goes in a PDP
be confident, or more confident in dealing with change
understand what customers will expect of us as we move into
new ways of working
be confident, or more confident in applying for a job
to explore tried-and-tested ways to produce a strong job
to be confident, or more confident in job interviews
to explore tried-and-tested ways to succeed in job interviews
have worked with Jerry for many years, off and on, and the latest
piece of work (Success through Change) - equipping nearly 300
staff at all levels for a major change programme - has once
again demonstrated his real skills and abilities. Need I say
more than the fact of 100% of the evaluation forms rated Jerry
as good or excellent?"
David Murray, Programme Lead, Customer Services Integration,
Delivering Excellence. Here, we explore:
and why our services and our roles have changed & the
exciting new opportunities to engage with customers
nature, range and value of the services we deliver
we mean by service ‘excellence’
perceptions of our services, service excellence… and
to deliver the very best impression of ourselves and of
journey mapping as a tool to understand customers and improve
tried-and-tested approaches to making the customer experience
as positive as it can be
need to positively embrace change… turning ‘fears’
to positive opportunities
tried-and-tested approaches to dealing positively with
were really pleased to welcome Jerry Hurst back to our partnership
– this time, for Delivering Excellence. His training is
always well-received, thought-provoking and challenging, and is
delivered at a pace that allows time for group discussion and
personal reflection. We would be delighted to see him again."
Ian Cockrill, LRC Manager, Gower College Swansea, on behalf of
South West and Mid Wales Regional Library Partnership (Carmarthenshire,
Ceredigion, Neath Port Talbot, Pembrokeshire, Powys, Swansea Library
Services, across all Library Sectors).
see what other clients have said about Jerry's staff training
and consultancy, click here.
Jerry Hurst BA Hons (English & Philosophy), Dip Lib, MCLIP.
The Reading Agency, Jerry has been a consultant / trainer for
Participate and for HeadSpace, national programmes
to develop engaging library spaces run in partnership between
libraries and young volunteers, for the Chatterbooks
children's reading groups programme, for Enjoying Reading
in support of school / public library partnership and for Summer
Reading Challenge. He has also been a consultant / trainer
for Their Reading Futures, the library workforce development
has been a trainer for Creating Capacity, for the School Library
Association, and for Renaissance East Midlands (Museums), and
a Learning Consultant for Young Cultural Creators, the reader
and writer development programme. He has also been a trainer
for FPM Training, on the Leading Libraries leadership
programme for Public Library Managers.
to this Jerry was Head of Young People's Library Services in
the London Borough of Southwark, and in the London Borough of
Waltham Forest. He has also worked as a storyteller and as an
occasional reviewer of children's books for publications including
The Guardian. He has also appeared on BBC TV and radio
and as a judge for the Branford Boase Award.
more information about Jerry's training, click
more information about Jerry's delivery of programmes and one-off
projects, front-line staff support and strategic or hands-on
consultancy, click here.
To see what clients have said about Jerry's staff training
and consultancy, click here.
To see what participants have said about Jerry's training,
to the following for kind permission to use photographic images:
Libraries; BEWHICH Libraries in North London; Cambridgeshire
Libraries; City of Norwich School; Haringey Libraries; Hertfordshire
Schools Library Service; Highland Libraries; Kent Libraries;
Knowsley Libraries; Leicestershire Libraries; Library Services
for Education, Leicester & Leicestershire; Liverpool Libraries;
Middlesbrough Libraries; Milton Keynes School Library Service;
Nlarge/Knowle West Media Centre, Bristol Libraries and ASCEL
- for Libraries through the lens images; Norfolk Libraries;
Norfolk School Library Service; North East Wales School Library
Service; Solihull Libraries; Southwark Libraries; Stoke-on-Trent
Libraries; Torfaen Libraries; Wirral Libraries; Wrexham Libraries.
website was last updated September 1st 2017
and images © Jerry Hurst