Consultancy and staff support
Phone: 07950 408347
My hands-on consultancy covers all of the areas in which I train, including Change Management, Transition, Customer Service and Floor walking. I am available for observation and mystery shopping, which provides ideal preparation for training and consultancy in these areas.
have worked with Jerry for many years, off and on, and the latest piece
of work (Success through Change) - equipping nearly 300 staff at all
levels for a major change programme - has once again demonstrated his
real skills and abilities. Need I say more than the fact of 100% of
the evaluation forms rated Jerry as good or excellent?
Hurst was commissioned to design a one-day training course for Warwickshire
Library Service for a mixture of library and one stop shop staff to
enable them to deliver effective floor-walking and create a customer-focused
environment. The result was a number of interactive days with the majority
of participants rating the course as “excellent” or “very
good”. Jerry’s informal presentation was enjoyed by staff
who welcomed the sharing of ideas and group discussions.
delivered an extensive customer care consultancy and training for Vivacity.
This has encompassed all levels of staff from life guard and customer
assistant to the Chief Executive. The training was tailored to meet
the diverse needs of the organisation and Jerry's delivery was spot
on - he engaged extremely well with participants. The training has been
well received by all staff and we have had positive feedback from customers
who have noticed an improvement in the front of house service they have
received. I would not hesitate in using or recommending Jerry for customer
service and customer care training, no matter what the organisation
or sector. Top Qualities? Great Results, Good Value, High Integrity.
what extent did the consultancy meet our requirements? - 10/10. How
useful was the consultancy in helping us to achieve our intended service
outcomes? - 10/10.
us as a management team these customer engagement sessions have been
useful to focus people on how we want to go forward and have brought
everyone to a level playing field, so we can move on. They have provided
a platform for this year’s team plans. Your style is excellent
– approachable, putting people at their ease. Very useful.
To support clients through these times of change, and as we strive to make limited resources stretch further, Jerry is offering a range of high quality, tried and tested services at very significantly reduced rates. This includes:
Jerry's work is geared towards helping clients in the process of service and staff development - supporting staff, including volunteers, during these challenging times. In particular, his training specifically addresses practical issues resulting from restructuring and changes in staff roles, focusing on developing staff confidence, skills and knowledge.
He works within these broad areas: advocacy, marketing & promotion; behaviour management; consulting & involving young people; customer service & customer care; partnership working; presentation skills; study support; service planning, delivery & evaluation; reader development; school class visits; school library self-evaluation; services for children & young people; social inclusion; stock selection & promotion; storytelling; working with teenagers.
Jerry contributes to work with children, their parents and carers, teenagers or adults and to programmes covering the full range of service provision. He has worked with more than one hundred clients, most commissioning further work. Almost all of his work is appropriate for or adaptable to is adaptable to Library, School, Archive, Theatre, Arts, Museum, Heritage, Sports and Leisure settings.
information about Jerry's training, click
Consultancy options include, for example:
If you need further information, or would like to discuss your training or consultancy requirements, please e mail firstname.lastname@example.org or telephone +44(0)20 8364 6166.
Text and images © Jerry Hurst