Training: Behaviour management & conflict resolution
Phone: 07950 408347
very pleased with the training and your professional, yet informal
delivery. You put trainees at ease but gave them plenty of food for
thought and offered practical suggestions for them to take back to
their workplaces. We have used your services in the past and will
certainly use them again in the future.”
management can seem a very difficult topic to “pin down”
for training purposes because it deals with emotive issues of attitudes,
feelings and reactions in often difficult and complex situations.
Looking at delegates' behaviour and attitudes as well as students’
could be quite challenging, but Jerry’s training style is relaxed
enough to get the message across without seeming to lecture or be
in any way judgemental. Delegates are eager to attend further courses
because they find Jerry’s training so accessible - he is entertaining
as well as interesting and informative. Many thanks for another successful
These training options enable staff at all levels to develop awareness, knowledge and skills, in order to engage positively with customers. The principles explored apply to our work with customers of all ages, in a wide range of settings. Training can be delivered across a wide range of sectors.
As with all of Jerry's training, sessions can be tailored to specific local needs. Jerry is also happy to create new courses. Training is adaptable to Library, School, Archive, Theatre, Arts, Museum, Heritage, Sports and Leisure settings. The focus can be work with children, teenagers or adults or the full range of service provision.
Areas commonly explored across these training options:
Training options include:
If you need further information, or would like to discuss your training or consultancy requirements, please e mail firstname.lastname@example.org or phone 07950 408347.
Text and images © Jerry Hurst