Training: Creating inspirational libraries



Clients' comments

Feedback from training

Consultancy and staff support


Advocacy in action

Behaviour management & conflict resolution

Customer service, customer care & floor walking

Dealing positively with change

Partnership working

Planning, leading, managing - & leading through change

Presentation skills & public speaking, including training the trainer

Reader development

Reading activity workshops

School Library self-evaluation

Services for children & young people

Stock selection & promotion


Study support

Working with teenagers

e mail

Phone: 07950 408347


Jerry is a high energy trainer who manages to get buy-in from everyone in the room. He is passionate about young people and reading and his courses offer the perfect balance between exploring the rationale and policies and sharing solutions and actions to take back to the workplace.
Sally Walsh, Library Manager (Customer Relations), Plymouth Libraries.


Focusing on tried-and-tested approaches to making the library engaging, supportive, inspiring and positively surprising! Training across library sectors is available.

As with all of Jerry's training, sessions can be tailored to specific local needs. Jerry is also happy to create new courses. Training is adaptable to Library, School, Archive, Theatre, Arts, Museum, Heritage, Sports and Leisure settings. The focus can be work with children, teenagers or adults or the full range of service provision.

Photograph. LibraryPhotograph. ReadingPhotograph. Reading

Areas explored:

  • The library 'product'... the differences we make
  • The library as an engine room of reading, learning, inspiration and creativity
  • Putting the customer first!
  • Creating the best possible customer experience
  • The importance of customer self-image and 'footprint'
  • Planning and evaluating creative activity to deliver comments, quotes and case studies to use enhance the inspirational library space
  • Effective library promotion and display
  • What's to stop us? Turning barriers into opportunities
  • Personal planning

If you need further information, or would like to discuss your training or consultancy requirements, please e mail or phone 07950 408347.

Text and images © Jerry Hurst