Training: Dealing positively with change
Phone: 07950 408347
"We were really pleased to welcome Jerry Hurst back to our partnership – this time, for Delivering Excellence, Succeeding through Change. His training is always well-received, thought-provoking and challenging, and is delivered at a pace that allows time for group discussion and personal reflection. We would be delighted to see him again." Ian Cockrill, LRC Manager, Gower College Swansea, on behalf of South West and Mid Wales Regional Library Partnership (Carmarthenshire, Ceredigion, Neath Port Talbot, Pembrokeshire, Powys, Swansea Library Services, across all Library Sectors).
"An excellent series of sessions. The training was well planned - you had correctly interpreted what we wanted from the training and delivered this to plan. The trainees felt very comfortable with you as their trainer and you made the course interesting, adapting well to the different situations which arose during each day." Cara Baker, Volunteer Development Manager, Vivacity Peterborough Culture and Leisure.
"Times, and jobs have changed. I now feel much happier to deal with this more positively. Thank you." Public Library Staff.
"Very good indeed! I feel re-charged!" Public Library Staff.
"It's difficult sometimes to see beyond the worries about where the service is going, but this has made me feel much more up-beat again. It has reminded me why I do this job." Public Library Staff.
This training explores how our services, our customers’ expectations, and our roles, have changed - and tried-and-tested techniques for dealing positively with these changes. We look at what our customers mean by 'exellence' and how we can ensure that this is what we deliver for every customer, every time.
As with all of Jerry's training, sessions can be tailored to specific local needs. Jerry is also happy to create new courses. Training is adaptable to Library, School, Archive, Theatre, Arts, Museum, Heritage, Sports and Leisure settings. This training can be usefully combined with presentation and advocacy skills.
Sessions commonly include:
If you need further information, or would like to discuss your training or consultancy requirements, please e mail firstname.lastname@example.org or phone 07950 408347.
Text and images © Jerry Hurst