Training: Social inclusion



Clients' comments

Feedback from training

Consultancy and staff support


Advocacy in action

Behaviour and conflict management

Consulting and involving young people

Creating inspirational libraries

Customer service & customer care

Dealing positively with change

Partnership working

Planning, leading, managing

Presentation skills

Reader development

Reading activity workshops

School class visits

School Library self-evaluation

Services for children and young people

Stock selection & promotion


Study support

Working with teenagers

e mail

Phone: 07950 408347



"BRILL DAY - made me think about reading not only being about books we read. And how it all relates to our children and young people." Foster Carer.

"I will now read more, put more reading material around the house... in the bathroom - and use the library more." Foster Carer.

"I will now talk to my children more about what they are reading." Foster Carer.


Strategic and practical approaches to breaking barriers to reading and learning. This training can focus on a wide range of situations and can be tailored to meet the specific training needs and local priorities of managers or frontline staff.

As with all of Jerry's training, sessions can be tailored to specific local needs. Jerry is also happy to create new courses. Training is adaptable to Library, School, Archive, Theatre, Arts, Museum, Heritage, Sports and Leisure settings.

Training options include:

  • Free for all? Cradle to grave? Practical approaches to inclusion
  • Include, engage, inspire: an introduction to working with Special Educational Needs Students
  • Public libraries for children and young people: issues of social inclusion
  • Reading making connections: partnership working with looked-after young people and residential care staff
  • Social inclusion in public library services: planning and practice

Photograph. LibraryPhotograph of Jerry Hurst training sessionPhotograph. Library

Areas commonly explored across these training options:

  • How our services make a difference
  • What’s in it for me?
  • Planning for inclusion
  • Talking, listening, involving: How we find out what people need and expect
  • Marketing and promoting services to priority groups
  • Inclusion in action
  • Action planning

"The feedback from staff was very positive and they engaged with and enjoyed the training very much. It was highly interactive and activity based. Very good, lots of practical ideas and a good survey of different approaches and different kinds of material available. Very enjoyable, relaxed and entertaining – messages were put across very well." Matt Ferguson, Tales of the City Project Leader, Edinburgh Libraries.


If you need further information, or would like to discuss your training or consultancy requirements, please e mail or phone 07950 408347.

Text and images © Jerry Hurst