Training: Working with teenagers



Clients' comments

Feedback from training

Consultancy and staff support


Advocacy in action

Behaviour management & conflict resolution

Creating inspirational libraries

Customer service, customer care & floor walking

Dealing positively with change

Partnership working

Planning, leading, managing - & leading through change

Presentation skills & public speaking, including training the trainer

Reader development

Reading activity workshops

School class visits

School Library self-evaluation

Services for children & young people

Stock selection & promotion


Study support

e mail

Phone: 07950 408347



"What teenagers are reading, what we can do to make better libraries for teenagers, what to do when things are going wrong. Plenty to work on. Great, thanks." Public Library Staff.

"It's taken the 'fear factor' out of working with teenagers." Public Library Staff.

"Just brilliant. It hasn't always been easy at my library but I feel much more confident about working with the teenagers." Public Library Staff.

Attending the course has changed staff attitudes and created a more positive approach to working with young people. Your unique presentation style was much appreciated by participants. There were lots of new ideas which were practical and realistic for staff to implement in their day-to-day roles. You were enthusiastic, positive and persuasive and we appreciated your knowledge, passion, excitement, humour and flexibility.
Neil Davies, Deputy Head of Libraries, London Borough of Brent.

I have worked with Jerry on several occasions to run training for library staff. Jerry is enthusiastic, a great teacher and always works closely with clients to ensure he delivers what is wanted. I have never known any staff not enjoy one of his training sessions and come away inspired, enthused and with an armful of ideas they can't wait to try out.
Jo Moulton, Service Development Manager, Lewisham Library and Information Service.

Jerry provided excellent training and innovative ideas for our public library service. He was very professional at all times and was widely perceived as good value for money in terms of outputs and results. His main support was for improving Customer Services, working with individual sector group e.g. teenagers, and engagement of staff to new concepts and ideas. I would certainly not hesitate to use the services of Jerry in the future.
Elizabeth Bowe, Business Development, PacTec EPS Ltd. Previously, Director, Cumbria Library Service.

Jerry has a strong reputation for and proven track record of planning, co-ordinating, delivering and evaluating library services for teenagers. This is very practical training, enabling staff to develop awareness, confidence, knowledge and skills to work with teenagers and to deliver a positive service.

Photograph. ReadingPhotograph. LibraryPhotograph. Library

As with all of Jerry's training, sessions can be tailored to specific local needs. Jerry is also happy to create new courses. Training is adaptable to Library, School, Archive, Theatre, Arts, Museum, Heritage, Sports and Leisure settings.

Training options include:

  • 101 ways to a vibrant, inspiring and creative reading community
  • Beyond behaviour management: effective student engagement for learning in the Secondary School Library
  • Creating a successful service for teenagers: a role for everyone
  • Get them in! Attracting and retaining young adult [public or school library] customers
  • Libraries inspiring young people: a role for everyone
  • Managing behaviour: making positive connections with young people
  • Planning for Improvement: an introduction to planning, evaluation and advocacy for schools
  • Planning, running and evaluating public library-based study support
  • Public libraries for children and young people: issues of social inclusion
  • Reading the Future. Children & Young People, New Media and Reading: Creating and presenting a new library offer
  • Riding the tiger! Pupil involvement in school libraries and learning spaces in the 21st century
  • Teenage reading: a practical introduction
  • Teenage reading groups: a practical introduction
  • Teenage reading groups: next steps
  • Thinking and Learning: study skills and student support in the Secondary [or Primary] School Library

Areas commonly explored across these training options:

  • Important policy drivers
  • Start with a plan!
  • The importance of partnerships
  • Teenagers as individuals
  • Consulting and involving teenagers
  • Teenagers' needs and expectations
  • Thinking about the service from teenagers' point of view
  • Working with disaffection
  • Resources for teenagers, including books, websites, magazines and comics
  • Agreeing the common ground
  • Effective engagement with teenagers
  • Managing behaviour
  • Understanding one’s own responsibilities
  • Managing one’s own behaviour
  • Managing expectations
  • Establishing boundaries
  • What to do when confronted with challenging behaviour
  • What to say, what not to say
  • What to do when young people won’t co-operate
  • How to work around peer group pressure
  • How to find the right tone
  • The essentials of body language
  • How to be a supportive manager and colleague
  • Maintaining consistency
  • How to be a survivor!
  • Inspiring and being inspired by teenagers!
  • Practical activities to take away!
  • Difficult situations, positive solutions
  • Action planning

"Again, an excellent course that got important messages across to the staff about working with teeanagers, proven by the participation of staff and their enjoyment expressed afterwards.

The importance of a relevant library service for teenagers was reinforced in staff minds with pertinent anecdotes and quotes. Important messages about patterns of behaviour and stereotyping were put across well and the notion that working with teenagers is optional was well and truly buried.

The course took various approaches which suited different learning styles and was delivered with humour and the confidence of one who knows their subject."
Gerry Williams, Young People’s Services Manager, Knowsley Library Service


If you need further information, or would like to discuss your training or consultancy requirements, please e mail or phone 07950 408347.

Photograph of teenager readingPhotograph of woman at listening postPhotograph of teenager in library

Text and images © Jerry Hurst